- Return & Exchange Window
- You may request a return or exchange within 24 hours of receiving the product.
- Items must be unused, in original packaging, with all tags intact.
- You may request a return or exchange within 24 hours of receiving the product.
- Eligible Reasons for Return
- Wrong item delivered.
- Damaged or defective product.
- Manufacturer defect.
- Wrong item delivered.
- Not Eligible:
- Used items, items without tags, or damaged by customer misuse.
- Color/model change requests unless previously agreed.
- Used items, items without tags, or damaged by customer misuse.
- Refund Process
- Refunds will be initiated within 7 business days after the returned product is inspected.
- Refunds will be made via the digital payment method (e.g., bKash, Nagad, Bank transfer).
- Shipping fees are non-refundable.
- Refunds will be initiated within 7 business days after the returned product is inspected.
- Exchange Policy
- Items can be exchanged for the same product (different color/model if available).
- Any price difference or extra shipping costs must be covered by the customer.
- Items can be exchanged for the same product (different color/model if available).
- Rejection of Return/Refund
- Requests outside 24 hours window will not be accepted.
- Requests outside 24 hours window will not be accepted.
Returns that fail to meet conditions (used/damaged/no tags) will be rejected.